Refund and Return Policies

Thanks for shopping at greenyards.com.my.
If you are not entirely satisfied with your purchase, you may return it us for an exchange or full refund.

Returns

To return an item, please email customer service at kenzie@greenyards.com.my with your proof of purchase and reason to return to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and mail your return to the following address:

Attn: Green Yards, RMA #

Magic Global Innovation and Creativity Centre
CWS
Block 3730,
Persiaran APEC
63000, Cyberjaya,
Malaysia

You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Please allow at least 5 working days from the receipt of your item to process your exchange or return.

Refund

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your bank account.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, contact us at 016-3199223 or kenzie@greenyards.com.my.
Thank you.